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Home / Proceedings / Proceedings of the AAAI Conference on Artificial Intelligence, 35 / No. 8: AAAI-21 Technical Tracks 8

Does Explainable Artificial Intelligence Improve Human Decision-Making?

February 1, 2023

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Authors

Yasmeen Alufaisan

Saudi Aramco


Laura R. Marusich

U.S. Army Research Laboratory


Jonathan Z. Bakdash

U.S. Army Research Laboratory


Yan Zhou

University of Texas at Dallas


Murat Kantarcioglu

University of Texas at Dallas


DOI:

10.1609/aaai.v35i8.16819


Abstract:

Explainable AI provides insights to users into the why for model predictions, offering potential for users to better understand and trust a model, and to recognize and correct AI predictions that are incorrect. Prior research on human and explainable AI interactions has focused on measures such as interpretability, trust, and usability of the explanation. There are mixed findings whether explainable AI can improve actual human decision-making and the ability to identify the problems with the underlying model. Using real datasets, we compare objective human decision accuracy without AI (control), with an AI prediction (no explanation), and AI prediction with explanation. We find providing any kind of AI prediction tends to improve user decision accuracy, but no conclusive evidence that explainable AI has a meaningful impact. Moreover, we observed the strongest predictor for human decision accuracy was AI accuracy and that users were somewhat able to detect when the AI was correct vs. incorrect, but this was not significantly affected by including an explanation. Our results indicate that, at least in some situations, the why information provided in explainable AI may not enhance user decision-making, and further research may be needed to understand how to integrate explainable AI into real systems.

Topics: AAAI

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HOW TO CITE:

Yasmeen Alufaisan||Laura R. Marusich||Jonathan Z. Bakdash||Yan Zhou||Murat Kantarcioglu Does Explainable Artificial Intelligence Improve Human Decision-Making? Proceedings of the AAAI Conference on Artificial Intelligence (2021) 6618-6626.

Yasmeen Alufaisan||Laura R. Marusich||Jonathan Z. Bakdash||Yan Zhou||Murat Kantarcioglu Does Explainable Artificial Intelligence Improve Human Decision-Making? AAAI 2021, 6618-6626.

Yasmeen Alufaisan||Laura R. Marusich||Jonathan Z. Bakdash||Yan Zhou||Murat Kantarcioglu (2021). Does Explainable Artificial Intelligence Improve Human Decision-Making?. Proceedings of the AAAI Conference on Artificial Intelligence, 6618-6626.

Yasmeen Alufaisan||Laura R. Marusich||Jonathan Z. Bakdash||Yan Zhou||Murat Kantarcioglu. Does Explainable Artificial Intelligence Improve Human Decision-Making?. Proceedings of the AAAI Conference on Artificial Intelligence 2021 p.6618-6626.

Yasmeen Alufaisan||Laura R. Marusich||Jonathan Z. Bakdash||Yan Zhou||Murat Kantarcioglu. 2021. Does Explainable Artificial Intelligence Improve Human Decision-Making?. "Proceedings of the AAAI Conference on Artificial Intelligence". 6618-6626.

Yasmeen Alufaisan||Laura R. Marusich||Jonathan Z. Bakdash||Yan Zhou||Murat Kantarcioglu. (2021) "Does Explainable Artificial Intelligence Improve Human Decision-Making?", Proceedings of the AAAI Conference on Artificial Intelligence, p.6618-6626

Yasmeen Alufaisan||Laura R. Marusich||Jonathan Z. Bakdash||Yan Zhou||Murat Kantarcioglu, "Does Explainable Artificial Intelligence Improve Human Decision-Making?", AAAI, p.6618-6626, 2021.

Yasmeen Alufaisan||Laura R. Marusich||Jonathan Z. Bakdash||Yan Zhou||Murat Kantarcioglu. "Does Explainable Artificial Intelligence Improve Human Decision-Making?". Proceedings of the AAAI Conference on Artificial Intelligence, 2021, p.6618-6626.

Yasmeen Alufaisan||Laura R. Marusich||Jonathan Z. Bakdash||Yan Zhou||Murat Kantarcioglu. "Does Explainable Artificial Intelligence Improve Human Decision-Making?". Proceedings of the AAAI Conference on Artificial Intelligence, (2021): 6618-6626.

Yasmeen Alufaisan||Laura R. Marusich||Jonathan Z. Bakdash||Yan Zhou||Murat Kantarcioglu. Does Explainable Artificial Intelligence Improve Human Decision-Making?. AAAI[Internet]. 2021[cited 2023]; 6618-6626.


ISSN: 2374-3468


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