DOI:
Abstract:
Our work concerns the development of a corporate memory with pro-active support for problem solving. It is based on a concept of knowledge recycling, which is the systematic application and evolution of an organization’s best practice. In this approach, one solves a problem by looking for existing artifacts that represent all or part of a potential solution, perhaps with some adaptation. Having solved the problem, one records it in the corporate memory so that it will be available for similar tasks in the future.