Viewing Knowledge Management as a Case-Based Reasoning Application

W. Dubitzky, A. G. Büchner, and F. J. Azuaje

Knowledge management refers to the process of creating, sharing, and reusing of knowledge to improve and support the overall business strategy of an organization. Case-based reasoning is a general problem-solving or decision-making framework, which revolves around the processes of case retrieval, reuse, retention, and maintenance. Based on the obvious affinity of the two approaches, we are proposing a case-based model to knowledge management. The key assumption of this model is that knowledge management can be viewed as a decision support task. Both the notion of case-level information synthesis (knowledge creation) and the integration of multiple case bases (knowledge sharing) constitute crucial concepts in the proposed model.

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