Case-Based Reasoning at General Electric

May 2001

Proceedings of the Fourteenth International Florida Artificial Intelligence Research Society Conference (FLAIRS 2001)

Volume

Proceedings of the Fourteenth International Florida Artificial Intelligence Research Society Conference (FLAIRS 2001)

All Papers

General Electric has created case-based reasoning systems for remote diagnostics, call center automation, and internal productivity projects. CBR applications have been used to remotely diagnose x-ray machines, locomotives, and aircraft engines. Call centers have CBR systems that assist call takers in helping customers, provide web based customer self-service, and suggest standard responses to e-mail message. Productivity tools based on CBR have automated the appraisal of residential property for GE Mortgage, helped GE Plastics determine the correct pigments for creating a custom color plastic, and allowed GE Plastics to provide a web based tool for selecting a plastics’ color