Consumer reviews online may contain suggestions useful for improving the target products and services. Mining suggestions is challenging because the field lacks large labelled and balanced datasets. Furthermore, most prior studies have only focused on mining suggestions in a single domain. In this work, we introduce a novel up-sampling technique to address the problem of class imbalance, and propose a multi-task deep learning approach for mining suggestions from multiple domains. Experimental results on a publicly available dataset show that our up-sampling technique coupled with the multi-task framework outperforms state-of-the-art open domain suggestion mining models in terms of the F-1 measure and AUC.
Published Date: 2020-06-02
Registration: ISSN 2374-3468 (Online) ISSN 2159-5399 (Print) ISBN 978-1-57735-835-0 (10 issue set)
Copyright: Published by AAAI Press, Palo Alto, California USA Copyright © 2020, Association for the Advancement of Artificial Intelligence All Rights Reserved