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Home / Proceedings / Proceedings of the AAAI Conference on Artificial Intelligence, 36 / No. 11: IAAI-22, EAAI-22, AAAI-22 Special Programs and Special Track, Student Papers and Demonstrations

Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services

February 1, 2023

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Authors

Amar Prakash Azad

IBM Research


Supriyo Ghosh

IBM Research


Ajay Gupta

IBM Research


Harshit Kumar

IBM Research


Prateeti Mohapatra

IBM research


Lena Eckstein

IBM


Leonard Posner

IBM


Robert Kern

IBM


DOI:

10.1609/aaai.v36i11.21510


Abstract:

Site Reliability Engineers (SREs) play a key role in identifying the cause of an issue and preforming remediation steps to resolve it. After an issue is reported, SREs come together in a virtual room (collaboration platform) to triage the issue. While doing so, they leave behind a wealth of information, in the form of conversations, which can be used later for triaging similar issues. However, usability of these conversations offer challenges due to them being and scarcity of conversation utterance label. This paper presents a novel approach for issue artefact extraction from noisy conversations with minimal labelled data. We propose a combination of unsupervised and supervised models with minimal human intervention that leverages domain knowledge to predict artefacts for a small amount of conversation data and use that for fine-tuning an already pre-trained language model for artefact prediction on a large amount of conversation data. Experimental results on our dataset show that the proposed ensemble of the unsupervised and supervised models is better than using either one of them individually. We also present a deployment case study of the proposed artefact prediction.

Topics: AAAI

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Amar Prakash Azad||Supriyo Ghosh||Ajay Gupta||Harshit Kumar||Prateeti Mohapatra||Lena Eckstein||Leonard Posner||Robert Kern Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services Proceedings of the AAAI Conference on Artificial Intelligence (2022) 12440-12446.

Amar Prakash Azad||Supriyo Ghosh||Ajay Gupta||Harshit Kumar||Prateeti Mohapatra||Lena Eckstein||Leonard Posner||Robert Kern Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services AAAI 2022, 12440-12446.

Amar Prakash Azad||Supriyo Ghosh||Ajay Gupta||Harshit Kumar||Prateeti Mohapatra||Lena Eckstein||Leonard Posner||Robert Kern (2022). Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services. Proceedings of the AAAI Conference on Artificial Intelligence, 12440-12446.

Amar Prakash Azad||Supriyo Ghosh||Ajay Gupta||Harshit Kumar||Prateeti Mohapatra||Lena Eckstein||Leonard Posner||Robert Kern. Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services. Proceedings of the AAAI Conference on Artificial Intelligence 2022 p.12440-12446.

Amar Prakash Azad||Supriyo Ghosh||Ajay Gupta||Harshit Kumar||Prateeti Mohapatra||Lena Eckstein||Leonard Posner||Robert Kern. 2022. Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services. "Proceedings of the AAAI Conference on Artificial Intelligence". 12440-12446.

Amar Prakash Azad||Supriyo Ghosh||Ajay Gupta||Harshit Kumar||Prateeti Mohapatra||Lena Eckstein||Leonard Posner||Robert Kern. (2022) "Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services", Proceedings of the AAAI Conference on Artificial Intelligence, p.12440-12446

Amar Prakash Azad||Supriyo Ghosh||Ajay Gupta||Harshit Kumar||Prateeti Mohapatra||Lena Eckstein||Leonard Posner||Robert Kern, "Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services", AAAI, p.12440-12446, 2022.

Amar Prakash Azad||Supriyo Ghosh||Ajay Gupta||Harshit Kumar||Prateeti Mohapatra||Lena Eckstein||Leonard Posner||Robert Kern. "Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services". Proceedings of the AAAI Conference on Artificial Intelligence, 2022, p.12440-12446.

Amar Prakash Azad||Supriyo Ghosh||Ajay Gupta||Harshit Kumar||Prateeti Mohapatra||Lena Eckstein||Leonard Posner||Robert Kern. "Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services". Proceedings of the AAAI Conference on Artificial Intelligence, (2022): 12440-12446.

Amar Prakash Azad||Supriyo Ghosh||Ajay Gupta||Harshit Kumar||Prateeti Mohapatra||Lena Eckstein||Leonard Posner||Robert Kern. Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services. AAAI[Internet]. 2022[cited 2023]; 12440-12446.


ISSN: 2374-3468


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