We consider a strategic dialogue task, where the ability to infer the other agent's goal is critical to the success of the conversational agent. While this problem can be naturally formulated as Bayesian planning, it is known to be a very difficult problem due to its enormous search space consisting of all possible utterances. In this paper, we introduce an efficient Bayes-adaptive planning algorithm for goal-oriented dialogues, which combines RNN-based dialogue generation and MCTS-based Bayesian planning in a novel way, leading to robust decision-making under the uncertainty of the other agent's goal. We then introduce reinforcement learning for the dialogue agent that uses MCTS as a strong policy improvement operator, casting reinforcement learning as iterative alternation of planning and supervised-learning of self-generated dialogues. In the experiments, we demonstrate that our Bayes-adaptive dialogue planning agent significantly outperforms the state-of-the-art in a negotiation dialogue domain. We also show that reinforcement learning via MCTS further improves end-task performance without diverging from human language.
Published Date: 2020-06-02
Registration: ISSN 2374-3468 (Online) ISSN 2159-5399 (Print) ISBN 978-1-57735-835-0 (10 issue set)
Copyright: Published by AAAI Press, Palo Alto, California USA Copyright © 2020, Association for the Advancement of Artificial Intelligence All Rights Reserved