Knowledge Allocation Using Negotiated Agreements in Service Markets

Bringing Knowledge to Business Processes

Volume

Papers from the 2000 AAAI Spring Symposium

Contents

Research in the area of knowledge management investigates how the right knowledge can be brought to the right people at the fight time. In this position paper we present an approach to this problem that packages knowledge and experts possessing this knowledge as knowledge provisioning services. Optimal allocation of knowledge is thee assured by introducing an electronic market for these services - a knowledge market. We present a scenario, general requirements, first steps, and open issues for the application of electronic markets to the problem of knowledge allocation. We envision that artificial intelligence techniques can be instrumental role in resolving some of the open issues. The resolution of these issues will provide us with a self-organizing and self-optimizing mechanism for knowledge management that is guided by the "invisible hand of the market."