The Role of Artificial Intelligence Technologies in the Implementation of People-Finder Knowledge Management Systems

Bringing Knowledge to Business Processes

Volume

Papers from the 2000 AAAI Spring Symposium

Contents

The development of Knowledge Management Systems (KMS) demands that knowledge be obtained, shared, and regulated by individuals and knowledge-sharing organizational systems such as Knowledge Repositories. One kind of Knowledge Repository, known as Knowledge Yellow Pages or People-Finder Systems, are repositories that attempt to manage knowledge by pointing to experts possessing specific knowledge within an organization. This paper presents the insights, challenges and future plans for the development of two People-Finder KMS: the Searchable Answer Generating Environment (SAGE), and the Expert Seeker. Here we also discuss the role that Artificial Intelligence technologies play in the development of People- Finder KMS and in automating the profile-maintenance.