DOI:
Abstract:
Process support tools, such as workflow management systems, need to be 'industrial strength' before they can be used to support real work. This poses a problem to researchers wanting to build complementary tools or experiment with process data as building a framework of this quality is expensive and time consuming. We propose a framework that provides such a substrate supporting semi-structured organizational processes with hooks to plug in process support components. The platform offers the opportunity for modules such as artificial intelligence tools to use, and be used in, realworld process instances thereby contributing to knowledge management for organizational processes.