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Home / Proceedings / Proceedings of the International AAAI Conference on Web and Social Media

Star Quality: Aggregating Reviews to Rank Products and Merchants

February 1, 2023

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Authors

Mary McGlohon,Natalie Glance,Zach Reiter

Carnegie Mellon University, Google, Inc.,Google, Inc.,Google, Inc.


DOI:

10.1609/icwsm.v4i1.14019


Abstract:

Given a set of reviews of products or merchants from a wide range of authors and several reviews websites, how can we measure the true quality of the product or merchant?  How do we remove the bias of individual authors or sources?  How do we compare reviews obtained from different websites, where ratings may be on different scales (1-5 stars, A/B/C, etc.)?  How do we filter out unreliable reviews to use only the ones with ``star quality''?  Taking into account these considerations, we analyze data sets from a variety of different reviews sites (the first paper, to our knowledge, to do this). These data sets include 8 million product reviews and 1.5 million merchant reviews. We explore statistic- and heuristic- based models for estimating the true quality of a product or merchant, and compare the performance of these estimators on the task of ranking pairs of objects.  We also apply the same models to the task of using Netflix ratings data to rank pairs of movies, and discover that the performance of the different models is surprisingly similar on this data set.

Topics: ICWSM

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HOW TO CITE:

Mary McGlohon,Natalie Glance,Zach Reiter Star Quality: Aggregating Reviews to Rank Products and Merchants Proceedings of the International AAAI Conference on Web and Social Media (2010) 114-121.

Mary McGlohon,Natalie Glance,Zach Reiter Star Quality: Aggregating Reviews to Rank Products and Merchants ICWSM 2010, 114-121.

Mary McGlohon,Natalie Glance,Zach Reiter (2010). Star Quality: Aggregating Reviews to Rank Products and Merchants. Proceedings of the International AAAI Conference on Web and Social Media, 114-121.

Mary McGlohon,Natalie Glance,Zach Reiter. Star Quality: Aggregating Reviews to Rank Products and Merchants. Proceedings of the International AAAI Conference on Web and Social Media 2010 p.114-121.

Mary McGlohon,Natalie Glance,Zach Reiter. 2010. Star Quality: Aggregating Reviews to Rank Products and Merchants. "Proceedings of the International AAAI Conference on Web and Social Media". 114-121.

Mary McGlohon,Natalie Glance,Zach Reiter. (2010) "Star Quality: Aggregating Reviews to Rank Products and Merchants", Proceedings of the International AAAI Conference on Web and Social Media, p.114-121

Mary McGlohon,Natalie Glance,Zach Reiter, "Star Quality: Aggregating Reviews to Rank Products and Merchants", ICWSM, p.114-121, 2010.

Mary McGlohon,Natalie Glance,Zach Reiter. "Star Quality: Aggregating Reviews to Rank Products and Merchants". Proceedings of the International AAAI Conference on Web and Social Media, 2010, p.114-121.

Mary McGlohon,Natalie Glance,Zach Reiter. "Star Quality: Aggregating Reviews to Rank Products and Merchants". Proceedings of the International AAAI Conference on Web and Social Media, (2010): 114-121.

Mary McGlohon,Natalie Glance,Zach Reiter. Star Quality: Aggregating Reviews to Rank Products and Merchants. ICWSM[Internet]. 2010[cited 2023]; 114-121.


ISSN: 2334-0770


Published by AAAI Press, Palo Alto, California USA
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