DOI:
Abstract:
We propose a domain-independent approach to blog analysis for an assessment of bloggers’ sentiments. The generic methodol-ogy to detect specific attitudes of human agents is based on rep-resentation of conflict scenarios by means of communicative actions (which express sentiments) and causal/argumentative links between their subjects (which may support these sentiments). This methodology is applied to textual data on inter-human interactions including conflicts in opinions of bloggers. Evaluation is conducted in the domain of customer complaints.