Management of Explicit and Implicit Knowledge in Consulting Companies

Bringing Knowledge to Business Processes

Volume

Papers from the 2000 AAAI Spring Symposium

Contents

Knowledge management is very important in the consulting business. On the one hand knowledge is the crucial factor of production that differentiates consulting companies from their competitors. On the other hand knowledge management is a consulting service that can be sold to other companies. The changes that have to be established during the introduction of knowledge management in mid-size consulting companies are presented. They comprise changes in organization, roles, processes and information technology. The main focus is set on information technology introducing an approach to support the process of capturing and transferring implicit knowledge with intelligent software agents.