Toward Integrating Knowledge Management, Processes and Systems: A Position Paper

Bringing Knowledge to Business Processes

Volume

Papers from the 2000 AAAI Spring Symposium

Contents

Taking a first step toward an integrated approach to knowledge process and system design, we draw from the literature to develop an amalgamated knowledge management life cycle model. We use this model to classify and analyze a number of extant knowledge management systems and practices. The resulting classification elucidates several informative similarities and differences between the diverse sets of systems and practices. And the analysis interrelates the various classes with discrete phases of an amalgamated knowledge management life cycle model. This represents a central contribution of the paper, as it reveals the underlying components of knowledge management and links them to methods currently available for knowledge system and process development.