Predicting and Recommending Skills in the Social Enterprise

Proceedings of the International AAAI Conference on Web and Social Media, 7

Volume

Vol. 7 No. 3 (2013): ICWSM Workshop Technical Report WS-13-02 (Social Computing for Workforce 2.0)

Social Computing for Workforce

In this paper, we discuss the need for accurate skills assessments of employees in large, global, client-facing enterprises and shortcomings of existing systems for obtaining and managing expertise. We describe enterprise and social data that can be mined to improve skill assessment processes. We propose a matrix completion approach with side information for improved skill assessment prediction and recommendation, and discuss how outputs can improve existing business process use cases and illuminate new ones.

10.1609/icwsm.v7i3.14474