Global Sharing of Consulting Knowledge

Artificial Intelligence in Knowledge Management

Volume

Papers from the 1997 AAAI Spring Symposium

Contents

Knowledge is a valuable asset that is a challenge to share globally. At Andersen Consulting, the knowledge is our collective consulting expertise, which includes how we do our work, what work we have done, and current developments in our lines of work. The users of this knowledge are the over 40,000 Andersen consultants worldwide who sell their services to external clients. Our group works to conceptualize knowledge management issues and address them by developing tools, interfaces, processes, and architectures to facilitate knowledge sharing. To this end, we collaborate with a large comnaunity of knowledge managers, who own and maintain many of the hundreds of Lotus Notes databases located throughout the world.