Agarwal, S., Bandlamudi, J., Mandal, A., Ray, A. and Sridhara, G. 2020. Automated Assignment of Helpdesk Email Tickets: An AI Lifecycle Case Study. AI Magazine. 41, 3 (Sep. 2020), 45-62. DOI:https://doi.org/10.1609/aimag.v41i3.5321.