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Designing a Social Support System for College Adjustment and Social Support

Authors

Donghee Yvette Wohn,Mousa Ahmadi,Leiping Gong,Indraneel Kulkarni,Atisha Poojari

New Jersey Institute of Technology,New Jersey Institute of Technology,New Jersey Institute of Technology,New Jersey Institute of Technology,New Jersey Institute of Technology


Proceedings:

Vol. 11 No. 1 (2017): Eleventh International AAAI Conference on Web and Social Media

Volume

Issue:

Vol. 11 No. 1 (2017): Eleventh International AAAI Conference on Web and Social Media

Track:

Poster Papers

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Abstract:

A main characteristic of current social systems is that they are designed to never-endingly captivate the attention of users, but are rarely designed to give support to those that need it. We describe the development process of Buddy, a social support mobile app for college students. We created a message stream algorithmically designed to give more attention to those with low psychological wellbeing, hidden feedback metrics to discourage competition or social comparison, and bots to deliver automatic one-click feedback in the form of virtual hugs. Across two field studies, we found that these small design changes can facilitate different types of behavior and community norms.

DOI:

10.1609/icwsm.v11i1.14974


ICWSM

Vol. 11 No. 1 (2017): Eleventh International AAAI Conference on Web and Social Media