AAAI Publications, Thirty-First AAAI Conference on Artificial Intelligence

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Discovering Conversational Dependencies between Messages in Dialogs
Wenchao Du, Pascal Poupart, Wei Xu

Last modified: 2017-02-12


We investigate the task of inferring conversational dependencies between messages in one-on-one online chat, which has become one of the most popular forms of customer service. We propose a novel probabilistic classifier that leverages conversational, lexical and semantic information. The approach is evaluated empirically on a set of customer service chat logs from a Chinese e-commerce website. It outperforms heuristic baselines.


NLP; Discourse; Dialog

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