Knowledge Management in Enterprise Resource Planning Systems

Daniel E. O'Leary

The purpose of this paper is to investigate the development of knowledge management systems designed to support enterprise resource planning systems, such as SAP. Knowledge management can be used in virtually every facet of supporting ERP system choice, design, development, testing, supporting, and reporting. This paper summarizes a number of actual examples and discusses some emerging efforts, focusing on knowledge management, with particular interest in case-based knowledge management.

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