Value-Chains and Mass-Customization

Beat Liver and Dieter Gantenbein

In an e-business world, configuration processes are becoming increasingly distributed. Collecting product information to process it in a centralized configuration system is only feasible in some domains. This short paper argues that in telecommunications, a distributed configuration transaction-oriented process is required. After the theorectical arguments, a particular service management system is discussed to illustrate the arguments.

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