Technologies for Intelligent Workflows: Experiences and Lessons

B. R. Odgers, S. G. Thompson, J. W. Shepherdson, Z. Cui, D. Judge and P. D. O'Brien

This paper presents research at BT Labs in intelligent workflow managementechnologies. We summarise the results of past research, and then describe recent work where we applied range of AI technologies to workflow management systems. In particular, we discuss how we are currently using Machine learning (specifically support vector machines and time series analysis) Qualitative multi-criteria decision-making Ontology management and resolution Finally, we conclude with three challenges for future research into intelligent workflow management systems.

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