Real-World Requirements for Natural Language Interfaces for E-Commerce

Mallory Selfridge

As e-commerce continues to expand, the potential utility of natural language communication with ecommerce applications becomes increasingly apparent. While clickable web pages will continue to support the great majority of e-commerce interactions for some time to come, increasing numbers of on-line customers want to speak with a person. If a natural language interface could successfully assume some of this customer-service burden, requirements for human staff would be reduced.

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