A Case-Based Reasoning Application for Engineering Sales Support Using Introspective Reasoning

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This paper describes the implementation of a case-based reasoning application that supports engineering sales staff. The application is distributed and operates on the world wide web using the XML standard as a communications protocol between client and server side Java applets. The paper describes the distributed architecture of the operational prototype, the two case retrieval techniques used, its implementation, trial, and subsequent improvements to its architecture and retrieval techniques using introspective reasoning to improve retrieval efficiency. I