Signals of Expertise in Public and Enterprise Social Q&A

Proceedings of the International AAAI Conference on Web and Social Media, 9

Volume

Vol. 9 No. 1 (2015): Ninth International AAAI Conference on Web and Social Media

Poster Papers

The success of internet social question-answering (Q&A) sites has led businesses to attempt to duplicate this model in- ternally. In such systems, demand for expertise is high, mean- ing that finding high-quality answers quickly is a top priority. Prior work on expertise discovery, though, has focused on high-traffic public websites like StackExchange. Here, we show that the most predictive metadata features from public websites do not transfer well to the enterprise.

10.1609/icwsm.v9i1.14646