AAAI Publications, Third International AAAI Conference on Weblogs and Social Media

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Trust Incident Account Model: Preliminary Indicators for Trust Rhetoric and Trust or Distrust in Blogs
Victoria L. Rubin

Last modified: 2009-07-07


This paper defines a concept of trust incident accounts as verbal reports of empirical episodes in which a trustor has reached a state of positive or negative expectations of a trustee’s behavior under associated risks. Such expectations are equated to trust and distrust, correspondingly, and present a sharp contrast with hypocritical use of trust rhetoric with ulterior motives such as an attempt to manipulate readers or gain trustworthiness. Distinguishing the three: trust, distrust, and trust rhetoric, is formulated as a new challenge in sentiment analysis and opinion-mining. Based on a preliminary exploration of trust narratives in blogs, 14 categories of textual indicators were identified manually. The finer-grain analytical model of trust incident accounts is proposed to include 12 information extraction frame components: trustor, trustee, source, textual clue, trust valence, risks, reasons, actions, trustor-trustee relationship, narrow context, broad domain, and complements. The study draws a cross-disciplinary theoretical bridge from social science and information technology trust literature to opinion-mining, and emphasizes the value of understanding trust in longer-term social relations.


trust; distrust; trust rhetoric; blog analysis; opinion-mining; sentiment analysis; information extraction; natural language processing

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