Etiquette for Human-Computer Work: Papers from the AAAI Fall Symposium
Christopher Miller, Chair
As we come to rely on the increasing capabilities of computers, it becomes critical to define roles and relationships that both human and computer can live with. The rules governing such relationships are etiquette rules. By etiquette we mean the defined roles, acceptable behaviors and interaction moves of human and intelligent agent participants in a common setting. Etiquette creates an informal social contract, allowing expectations to be formed about the behavior of other parties. Etiquette is not just about politeness and nicety; it is also about expectations, efficiency, safety, and trust.
Our focus will be on etiquette in human-computer work settings -- how to generate and embody it, how to measure its effects, how to design effective etiquette for various domains, etc. As such, we hope to bridge very divergent research populations. We expect participants from the human factors and automation communities interested in building real world, adaptive automation and information systems where human control and safety are critical, and from CS and HCI who have traditionally built desktop systems where adaptiveness and aiding are equally important but ease of use, attractiveness, and even entertainment values can be higher and the costs of error lower. We also invite researchers in UI design, personified interfaces and embodied agents, natural language, computer supported cooperative work, ubiquitous computing, and machine learning. Psychologists and sociologists with interests in trust, effective teamwork, and etiquette are also welcome.
This symposium will seek to define the notion of etiquette for human-computer relationships, to identify its similarities and differences to human-human relationships, and to provide a variety of examples of etiquettes that do and don't contribute to human-computer work. We expect the agenda to include short summaries of the various contributing fields, an invited presentation from an etiquette expert -- a psychologist, sociologist or an etiquette maven, many presentations of prior or current work, and panels/discussions on (1) defining etiquette and its role in HCI design, (2) brainstorming about etiquette failures and potential fixes in current systems, and (3) brainstorming an appropriate etiquette for a challenge problem.