Establishing Trust in a Deployed Spoken Language System

Jody J. Daniels, Daniel Miksch, and Helen Wright Hastie

Lockheed Martin Advanced Technology Laboratories has been designing, developing, testing, and evaluating spoken language understanding systems in several unique operational environments over the past six years. Through these experiences we have encountered numerous challenges in making each system become a useful and trustworthy tool that is an integral part of a user’s operations. In this paper, we discuss the challenges of building trust and report how we overcame them with respect to a number of domains.

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