John C. Bickford
A lessons learned is a "good work practice" or innovative approach that is captured and shared to promote repeat application. A lessons learned may also be an adverse work practice or experience that is captured and shared to avoid recurrence. This document briefly describes how the U.S. Department of Energy (DOE) developed processes and tools for sharing those lessons learned. It also relates those processes to a specific electronic tool used in work planning and suggests some applications for improving that tool with artificial intelligence.