Some Keys for Successfully Building Knowledge Management Systems

B. Whitehall

This paper describes three key concepts that are important to building a successful knowledge management system: Ownership, Value, and Information Integrity. These concepts are described in the context of help desk scenario but are applicable to other kinds of knowledge management systems as well.


This page is copyrighted by AAAI. All rights reserved. Your use of this site constitutes acceptance of all of AAAI's terms and conditions and privacy policy.