Mirjam Kunze and André Hübner
In this article, we present the Textual CBR approach in three different application areas: The EXPERIENCEBOOK supports technical diagnosis in the field of system administration. In the FALLQ project we use our CBR system to support the hotline staff in an industrial setting. The third project, the SIMATIC KNOWLEDGE MANAGER, represents an automatic hotline at the Automation ~ Drives department of Siemens. The objective of these systems is to manage knowledge stored in semi-structured documents. The internal case memory is implemented as a Case Retrieval Net. This allows the handling of large case bases with an efficient retrieval process. In order to provide multi user access we chose a client server model combined with a web interface.