A Business Process Analysis and Modeling Architecture for E-Government

Edgardo Moreira, Christian Fillies

National and local governments are automating bureaucratic cumbersome services by interacting fully or partially with their citizens, with the industry and commerce, and with other state offices through electronic means. Although, information and communication technologies spread at a dazzling speed bringing with them hopes of a more efficient government and more accessible information and services, the risks during the conception and implementation of e-government projects are also significant. A careful and thorough analysis of the administrative processes to be implemented must define not only the best way to do it through business process modeling and optimization, but also determine the areas of high chances of success. This paper describes a business process analysis architecture developed with the aim of delivering comprehensive analyses of e-government projects taking advantage of state-of-the-art technology, including the Semantic Web.

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