Comte Frédéeric and Lecléere Michel
The French social welfare system is managed by national institutes. They are in charge of managing contributions from active people. These contributions are subsequently used to provide settlements to retired people. Nowadays there are around 200 institutes in charge of 27 million working people and 13 million retired people. The IRCEM group is one of the major institutes of the French national welfare system which manages fam- ily household service professions: 10% of French citizens (around 6 million) are directly concerned by IRCEM activ- ities. The IRCEM group has an information and commu- nication department that runs the group’s Information System (IS). The priorities of this department are: service quality (particulary eServices) and efficient data sharing with its partners. In this context, we are investigating semantical technologies with the aim of improving the quality of provided services.