Agent-Mediated Knowledge Management for Tracking Internet Behavior

Ira Haimowitz and Nuno Santo

We have developed a real-world business application performing agent-mediated knowledge management (AMKM) for the purposes of tracking Internet behaviors. Our application touches aspects of the following application areas: Analysis and design methods for AMKM, agents for group formation and awareness, agent-based workflow in the KM context, organizational implications of agent use in KM. We believe that this system illustrates several successful examples of agent-mediated KM in tracking and analyzing a complex set of drivers impacting Internet sites for the pharmaceutical industry and the application of Agents in the formalization of knowledge as key input for marketing business intelligence.

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