Agent-Oriented Knowledge Management in Learning Environments: A Peer-to-Peer Helpdesk Case Study

Renata S. S. Guizzardi, Lora Aroyo, and Gerd Wagner

In this paper we present an analysis and modeling case study for agent mediated knowledge management in educational environments: Help&Learn, an agent-based peer-to-peer helpdesk system to support extra-class interactions among students and teachers. Help&Learn expands the student’s possibility of solving problems, getting involved in a cooperative learning experience that transcends the limits of classrooms. To model Help&Learn, we have used Agent-Object-Relationship Modeling Language (AORML), an UML extension for agent-oriented modeling. The aim of this research is two-fold. On the one hand, we aim at exploring Help&Learn’s potential to support collaborative learning, discussing its knowledge management strategy. On the other hand, we aim at showing the expressive power and the modeling strengths of AORML.

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