Oliver von Klopp Lemon and Ana von Klopp Lemon
This paper examines site maps (graphical representations of web sites, as employed by e.g. Visual Interdev and WebSphere Studio1), assessing their value in gaining an understanding of web sites. We consider the site mapping problem with reference to standard claims about benefits of graphical representations, but also argue that their use might be detrimental. We suggest that while some users find site maps useful, the cognitive support they provide is due to properties not normally thought to be among the main advantages of graphical representations.