Supporting Knowledge-Based Processes Using Flexible Intelligent Agents

Robin Barker, Leigh Holloway, Jane Mardell, and Anthony Meehan

We are concerned to develop knowledge-based approaches to facilitating teams of people who must cooperate in the operation of business processes. We are particularly interested in processes characterised by high degrees of situation specificity (e.g. project-based processes such as product design) and by contexts in which the individual team members have comparable levels of authority/power and autonomy in respect of their roles in a business process. To the extent that we are interested in process design, we attempt to identify key information that needs to be made available at early stages of a project to avoid revision costs at later stages.

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