Opportunities for AI Applications in Knowledge Management

Kennth J. Meltsner

The Controls Group of Johnson Controls has a strong interest in the application of techniques and tools from the Artificial Intelligence (AI) community to its core problems of capturing, preserving, and applying knowledge. One important distinction between Knowledge Management and AI is that the knowledge can be captured, preserved, and applied without the explicit representation needed for expert systems or other performance support systems. Other "delivery vehicles" include expert analyses, documented methodologies, and training. One topic of significant interest to us is the nature of the differences between such approaches and more traditional AI systems, and whether similar methods can be used to develop both.

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