Conversational Case-Based Reasoning Support for Business Process Management

Barbara Weber and Werner Wild

Competitive pressures drive companies towards the im- plementation of process-aware information systems. In order to support a broad spectrum of business processes a process management system (PMS) must be flexible at run-time. This includes the support of ad-hoc deviations from the predefined process model, their memorization and reuse, and the support of changes of the underlying business process itself. To tackle this problem we developed the conversational case-based reasoning (CCBR) component CCBRTool. This paper presents CCBRTools’s architecture and its major use cases and discusses some of its applications in the process management domain.

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