Traps, Pitfalls, Swindles, Lies, Doubts and Suspicions in Human-Computer Interaction: A Counter-Case for the Study of Good Etiquette

Jack L. Edwards, Greg Scott, Sharon McFadden, and Keith C. Hendy

To understand and implement the rules of etiquette for humancomputer interaction, a counter-case for the study of good etiquette is presented. The Internet is seen as a crucible for studying a wide variety of behavior that violates veracity, the foundational rule of etiquette. In the past, deceit and its attendant behaviors were exercised more or less directly but with the advent of this ubiquitous computing environment, creative and subtle forms of practicing many of the old dishonesty tricks have arisen. Further, the emergence of (intelligent) agents for both local and global computing environments has opened up new possibilities for even greater abuse. Focusing on the Internet as a forum for studying the rules of good etiquette and their abuse has many advantages, among them: the vast amounts of data and the scope for studying both human and agent deceptions and their consequences. Studies in such a context cannot help but produce useful insights that generalize to many of the morre technical domains of interest presented in this Symposium.

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