F. Mili, L. Blackwell, and A. Gokani, Oakland University, USA
In a knowledge economy, knowledge repositories are being created, maintained, and disseminated by most organizations. While the major technical issues of storage and access have been solved, the issue of quality control and quality assurance on the contents are still relatively unexplored. In this paper, we propose a general framework of information systems quality. The framework is articulated around three dimensions of knowledge quality: logical, structural, and perceptual. Each of the dimensions is discussed in turn to provide a guide for formulating quality properties for knowledge repositories as well as for other types of information systems.